Fulfilling Lokmanya's Dream of Imparting National Education To Face Global Challenges......

CERTIFICATE COURSE IN ACCOMODATION OPERATIONS


Teaching Scheme
Examination Scheme
Theory
hrs / week
Tutorial
hrs / week
Total
Theory Marks
/ hrs
Practical Marks
Total Marks
03
04
07
100/3 hrs
100
200
Section - I
Housekeeping       
Ch I

Introduction to House keeping department

Layout of Housekeeping department
Functions of each section
Housekeeping control desk, function and importance and records maintained.
Importance of Housekeeping department

Ch II Organizational chart of the Housekeeping department

Housekeeping department of small, medium and large hotel.
Duties and responsibilities of each staff
Co-ordination with other departments

Ch III

Cleaning equipments and cleaning agents

Use, care, maintenance of cleaning equipments
Use, care, storage of cleaning agents

Ch IV

Work routine of Housekeeping department

Daily cleaning of occupied and departure rooms
Second service; Evening service
Rules of the floor
Location and function of the Floor Pantry

Ch V

Cleaning routine of Housekeeping dept

Weekly cleaning; Spring cleaning; Public area cleaning

Ch VI

Key Control

Types of keys; procedures for key control

Ch VII

Lost and found

Procedures; Records

Section - II
Front Office          
Ch I

Introduction to Hotel Industry

Classification of hotels according to size, location, length of stay etc

Ch II Introduction of Front office department
Organizational chart of small, medium, and large hotel
Layout of Front office department
Duties and responsibilities of Front office staff
Co-ordination with other departments
Ch III Basis of charging tariff
Types of rooms
Types of room rates
Basis of room charging
Ch IV

Reservation

Guest cycle
Modes and sources of reservation
Importance of reservations
Types of reservations
CRS
Cancellation and amendments of reservation
Overbooking

Ch V

Bell Desk

Location; Function; Importance

Ch VI

Registration

Pre – arrival activities; Arrival procedures; Types of registration
Arrival procedure for reserved guest and walk – in guest.
Arrival procedure for V.I.P.
Arrival procedure for Group.

   

Practcals:

HouseKeeping

Bed making
Guest room cleaning,
Polishing of various surfaces - brass, laminated, glass
Arranging chambermaids trolley
Daily cleaning of Guest rooms – Departure, Occupied, Vacant
Weekly cleaning & Spring Cleaning
Cleaning of Public Areas – Daily, Weekly, Spring

Front Office

Telephone manners
Incoming / outgoing call,
Handling messages
Procedure at bell desk at the time of arrival
Procedure at bell desk at the time of departure
Registration Card

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